Customer Testimonials in Fort Myers FL
Easy to deal with and on top of everything. Best salesperson ever! Would recommend repeatedly
Multiple calls to service department dropped call, hung up on second call, third call no answer. Service agent was pleasant and helpful traveling from Naples to fort Myers I need to know if my vehicle is ready
Fair pricing, very patient sales person. Took extra time to educate me why I should consider a vehicle I wasn’t interested in initially.
Smooth sailing through the servicing of our 2025 ES, from making the appointment to getting a loaner to driving away fully satisfied. Thanks Dan Hoffman and all the service crew.
All good. Steve was great. Got me in right away so I could make a dr appointment. Took care of the problem
My Lexus RX is an ‘05 and I still take it to the dealer for service. I have never done this with any other car I have owned, but this is different. There’s a saying that it’s the people who make the difference and that’s what it is here. I mainly go for oil changes but, when there’s a major issue, they always take care of me and I don’t feel the cost is outrageous. It’s very possible that I could find a better deal somewhere else, but there’s a huge amount of benefit ... Read More DealerRater - Oct 22, 2026
Buying a new car is very stressful. But,,, meeting and dealing with Jenna really made the experience great. She is professional, smart and has a great personality. Knows how to please the customer😇. Her supervisor, Dan was also awesome to work with. We had a little snag and the two of them made everything work out perfectly!
Service manager gets no stars. Instead of addressing my concerns he deflected and made everything my fault. He actually told me if I dont talk nice, don't know what he meant, I should take my business elsewhere. I bought the car at this dealership.
They were very polite, answered any questions I had, very relaxed atmosphere, and explained the process. Kept me updated on the progress of my vehicle.
They were professional, competitive and took care of me as if they valued my business.
Jenna was amazing! Would recommend this dealership and Jenna to anyone interested in Lexus, amazing experience
Excellent service and solved my problem. Answered my questions quickly and was able to get quick service appointment.
Lexus of Fort Myers takes very good care of my car. They also are very accommodating with loaners and valet service.
There are lots of service attendants ready and willing to help. Very polite and professional
Steve Lasker was excellent and handled my service timely and professionally! Did not push unnecessary maintenance!
This dealership is professional in every sense. Personalized service, efficient, and pleasant. The best in every sense.
Excellent customer service and care. Facilities are top notch. Car came back clean and all maintenance was done.
Our service advisor, Dan Hoffman, handled our service sign-in with great courtesy and efficiency, and as requested, a loaner vehicle was provided with little waiting time. Our concerns that we stated to the advisor were addressed, and the service technicians indicated that there were no issues found. Our service advisor kept us informed on the stages in the service process, and informed us when the car was washed and ready for pickup. The entire service process was extremely efficient👍👍👍👍👍.
My Lexus between back and Canton Lexus and Fort Myers Lexus, Fort Myers Myers Lexus hands down 20 times better than the dealership in Akron and Sara. My service manager is excellent here.
I can’t say enough great things about my experience at Lexus of Fort Myers! My service advisor, Ben, is always incredible and consistently goes above and beyond to provide five-star service. I truly appreciate the professionalism, communication, and care I receive every time I bring my vehicle in.
I love is that my salesman, Steven, always takes the time to say hello whenever I stop by for service. That personal touch speaks volumes about the culture and customer service at this dealership. It’s nice to feel valued long after the initial purchase!
Between the outstanding service department and ... Read More DealerRater - Oct 19, 2026
This is hands down the best Lexus dealership. I’ve been a Lexus owner for over 23 years, and Fort Myers Lexus has the best customer service—from sales to service.
I got my first Lexus RX 300 in California from Longo Lexus, then went to Santa Monica Lexus for my NX 200t and got my RX 450h from TO Lexus (where I also had all my service work done). After moving to Naples, I bought my RX 350 here last year, and they’ve been awesome.
Great people. I would drive to Fort Myers just for service even though there’s another ... Read More DealerRater - Oct 19, 2026
We recently purchased a used Lexus and realized about 10 days afterwards that there was a small tear in the front passenger’s seat. I contacted our sales person, Brandon McAvoy, who asked that I forward a photo. He called me back the next day and informed me that they have an upholstery tech who comes in on Tuesdays and would I like to make an appointment which I did. I arrived and was greeted immediately by Jose (Brandon is off on Tuesdays) and we went to check the vehicle. He indicated that it would be a simple repair and did ... Read More DealerRater - Oct 19, 2026
Very good service from Vann today at Lexus. Everything in my car was fixed, thank you
I had a great service experience from start to finish. The service was excellent, including the car service provided to pick up my vehicle. Ethan was especially helpful and took the time to listen to my experience with genuine empathy and understanding. I truly appreciated his professionalism, attentiveness, and support. Thank you for making the experience so positive!
Everything went well. Quick, efficient. Vann Salter (service advisor) was excellent and thorough. Very satisfied.
I was greeted warmly when dropping off my vehicle, received a text providing a link to follow the progress of work, and it was ready ahead of schedule. The dealership lounge is a comfortable area to wait.
I brought my 2025 Lexus TL 350 for 10,000 miles service and a factory recall. All the work was completed promptly to my satisfaction. All service department personnel that I encountered were friendly and courteous and try to be as helpful as possible. Mike.Munoz is an outstanding service rep who made my visit to Fort Myers Lexus very pleasant. Five star experience on this service call.
Josue was honest and professional. He spent so much time with us and made the entire experience a pleasure. Thank you josue!
Prompt service rendered by Ben … the problem was solved. Minimal wait time was appreciated. Thank you.
Very clean and greet you with a smile. Always friendly and courteous. They keep you well informed. Lounge is wonderful.
Michael Munoz was very courteous and professional. He ensured everything was taken care of and on time.
Been going to the dealership for over 15 years have always had wonderful experience sales and service
Having been bringing my Lexus RX 350 to Lexus of Fort Myers for service years. Great service, great experience, as always. So when I decided to trade-in my pristine RX 350 for a new NX 350h my fourth Lexus car I wouldn't go anywhere else but Lexus of Fort Myers. Love the Lexus cars - so many safety features, dependable and attractive! Except for locating the exact car I wanted, the purchase process was amazingly easy and everyone involved in the process was great. Shout out to Jamie, Mike, Robson, Janet and Julio for making it happen! And another shout-out to ... Read More DealerRater - Oct 2, 2026
It was a pleasure having my car taken care of at this dealership.! there’s a beautiful comfortable lounge with coffee and lattes and water for you to enjoy while you wait. my service consultant Dan Hoffman was very kind and informative and offered me a very special oil change coupon that I took advantage of. And then, of course they cleaned and vacuumed my car. Perfect way to start the day.
Stef is my service advisor. My first time with her and hope she’s my permanent advisor. Stef was professional and helpful beyond my expectations. She is an asset to your company.
I like working with Denis because I trust him. He tells me what service my car really needs, and communicates throughout the process.
Attention to details. Customer care Inspections that make the customer of the required needs to assure the customer that your car is now safe to drive
The staff at Lexus Fort Myers was amazing!I had Robson as my salesman. He was very knowledgeable and made the whole buying experience a breeze. Erika in Finance was also wonderful. She had us in and out in no time. The best touch was when we picked up our car and it had a big red bow on it!I would definitely recommend this dealership for its professionalism and I will definitely be doing business with them again in the future
The service department is so professional and very good at all levels,from my recent visit .
I showed up early for my scheduled appointment, so Ronnie stepped up and made sure that I was checked in and on my way. My service was completed in the estimated time and when I came to pick up my car, my FAVORITE service advisor, Dan Hoffman, was there to greet me. Dan reviewed my invoice, answered my questions and took great care of me, as usual.
Stef is amazing, she was very accommodating and kept me well informed about the process
Brought my vehicle in for routine maintenance. Denis was professional and friendly. He took the time to explain my services and offered a loaner if I did not have time to wait. I received prompt, courteous and professional service from all staff members that I encountered throughout the whole process.
This was my 2nd time bringing my car here for service, and they continue to impress me. Steve Lasker was friendly, professional, and fast, as always. Five stars all around for excellent service and great communication.
The staff is friendly and knowledgeable . It made buying a car like dealing with family. They even came to my house to set the garage door opener.
Dan Hoffman, our Service Advisor was great and so was the service that was done to our Lexus RX350.
Steven is the absolute best service advisor!! He is very knowledgeable and helpful! Thank you!
Very friendly and professional. Nice waiting area. The overall feeling was comfortable but upscale In a nice way.
Denis was amazing. He watched the timing of the service wait and came to me 30 minutes into it and offered a loaner car so I didn’t have to wait. He said they were backed up and he couldn’t tell how long it might be. I so appreciated his attention to detail and my time.
Excellent service, in and out on time, cared about my needs and concerns, had loaner ready and waiting.
After searching for a year or more for a 2020 or 2021 Lexus ES 350, I was fortunate to connect with Lexus of Fort Myers as the dealership had exactly what I was looking for. I got luckier when I called the store and Jenna answered my call and immediately sent me pics of the car and other details. It was exactly what I was looking for. Jenna provided me with all the information I needed to purchase the car and she provided amazing service and important details needed by an out of state buyer. Jenna then hooked me up with Seth, the ... Read More DealerRater - Sep 22, 2026
Lexus of Fort Myers has always taken care of me. Dan Hoffman in the service department is always kind and professional. I will always buy my cars from the dealership and get my service done here because of their excellent customer service.
I was in for my first oil change. I bought my car here at Lexus of Fort Myers six months ago. I had excellent service then and their exceptional service continued. Thank you for your kind and professional service. Shout out to Chad and Sarah for their outstanding customer service.
The Adviser, Ethan Singh, was very helpful and nice. The oil change special is a good deal also.
Everybody just hates a roofing nail in your tire! Lexus Fort Myers helped tremendously by seeing me within 30 minutes, and this was at 4pm! My tire was unusual and they didn’t have it in stock, but no problem- they gave me a sweet loaner SUV for 24 hours so that I could come and get the car the following day! Friendly and efficient staff also helped to make it a great experience 🙂
I have been a Lexus customer at the Ft. Myers location for over 25 years. Their sales and service are the best out there. They will do everything possible to make sure you are satisfied.
They do a great job i have used them for many years and its always been a good experience
We were looking for a very specific RX 350H, so we called several dealerships in FL. It wasn’t an easy one to locate, but when I contacted Lexus of Ft Meyer’s, Jenna went to work and found us the car and negotiated a fair price! Since we live in SW FL, this location was ideal for future services. This all happened while we were in our Wisconsin summer home. Jenna was an excellent communicator throughout the entire process, and she went above and beyond by offering to pick us up at the airport when we arrived back in ... Read More DealerRater - Sep 17, 2026
The buying process at Fort Myers Lexus is very professional and hassle free. I purchased the car online as I am a Snowbird. It was no problem. The car was exactly as advertised when I arrived to pick it up.
Great service, staff very courteous and professional, oil change exceptional value, A loaner was provided for recall work done in a timely manner
I came in today for regularly scheduled maintenance. My tires needed replacing. I drive alot of miles and my tires were 6 yrs old. Dan and Frank answered my questions and concerns kindly and professionally and helped me decide on which tires to choose and at a reasonable price.
I can always count the best service from Dan and a smiling face from Paul
Lexus of Fort Myers & Service advisor Sarah Goss were a huge help getting my car in for service! Easy, accommodating & great communication! Thank you again !
Denis was very pleasant and helpful . The person who was checking in could not find my appointment
Wonderful friendly experience with Sarah and the entire staff at Scanlon. Love this dealer's service.
Everyone I encountered was very knowledgeable & nice throughout my dealings. Don't hesitate to use Fort Myers Lexus, Mike Munoz and Drew Williams.
They do quality work and are not pushy. They offered me a loaner without me asking
Efficient and Personable. There were numerous people to attend to me, unlike some businesses that are cutting staff and have customers waiting to be helped.
Ben, Service Advisor was so polite and professional to work with. Some conversation about things in common was pleasant and got my 60,000 mile maintenance completed quickly. Great Service!
We had an excellent experience working with Terry at Lexus of Fort Myers. He was courteous, knowledgeable, and professional. I’d buy my best car from Lexus or Fort Myers because of the experience Terry created for us.
Dan is my service advisor and he truly cares about his clients. He is responsive and communicates well throughout the process. Paul provided the valet services and he is very nice. He understood a concern I pointed out when my car was returned and he made it right.
Service coordinator, Dan is great/funny! Love your entire dealership! Cudos to all the car wash peeps!!
They always go above and beyond to make you happy. The staff from start to finish treat you like you are the most important person in the world.
I have been servicing my UX with Ft Myers Kexus for several years now and even replaced my older model with the newer model of the UX with a purchase from their dealership. My experience with my service consultant, Dan Hoffman, has been wonderful. He is always upbeat and professional and guides me on the right services due for my car. My car always comes back cleaned and ready to go with any and all maintenance needs handled properly. The added perk of easily having access to a loaner car when the service time is longer than 2 hours really helps ... Read More DealerRater - Sep 9, 2026
Service was fine no concerns- however I put in my notes of appointment that I wanted to know approximate trade in value of my vehicle- and I also told service writer the same and he asked if I wanted a sales person to engage - and I replied yes. I sat in waiting room for 2 hrs while car was having brakes replaced and nobody ever approached me. I guess they don’t want to help clients upgrade their purchases
Staff is always courteous and knowledgeable. I’ve had Lexus for many years and customer service beats other dealers every time in my experience.
As usual exceptional service. Mike was very informative, professional, and pleasant. Everyone is always pleasant.
Had a vibration and rough ride in my daughter’s car. Took it in to have it checked out. Needed wheel balancing and front end alignment. Ben was knowledgeable and great to work with. He communicated pricing and timeline on the fix. Nice experience. Will ise this dealership again.
Everyone is pleasant and professional. I appreciate Denis, who explains what needs attention now and in the future. The video summary of the work is terrific!
I visited Lexus of Fort Myers for the first time today. I have owned Lexus vehicles since 2020 and have purchased and / or received services from 5 different dealerships across 3 states during this time. Without a doubt, my experience today with Lexus of Fort Myers was the most pleasant. My Service Consultant, Steve, and Tire Consultant, Frank, were both super down to earth and made me feel comfortable. Even my short interaction with Trey, at the Parts Department, was pleasant and helpful. As a female, we often get mistaken as not knowing much about vehicle maintenance and repair, and not once did ... Read More DealerRater - Sep 4, 2026
Arrived earlier than our scheduled appointment. We were met by Ben, our service representative .'He was was very polite and professional.
Excellent service and support. Everyone there is great to work with. My next car will be from there again!
Continually superior service. I had the car towed in. Denis called to understand the problem, then called and texted to keep me informed and when it was ready for pickup.
I've given Lexus of Ft.myers a 5 Star rating due too the Excellence of my service advisor Sarah. Sarah is a true Professional & a Exceptional people person. This high praise is coming from someone who spent my entire life in the Automobile industry. I was Gm.over 4 store's Toyota Lexus Ford & Chevy. If I were still running my store's I'd Steal Sarah & all her Great Talents for my Store's. Thanks again Sarah for the Excellent Service Experience!!
Great service center at this Lexus dealership. Dan Hoffman took great care of me ! Got a loaner car and gave excellent customer service experience.
A very professional organization. My salesman, Gary Behnken, was extremely knowledgeable about the features of the vehicle and guided me smoothly through the purchase process.
This dealership values your time and money, especially re Service. Care, attention to detail, appointments handled quickly every time.
We had a very pleasant buying experience at Fort Myers Lexus. My wife and I went down and met with Nate Cary and Nate showed us a few cars. We told him what we were looking for. He actually found exactly what we were looking for. We went through the purchasing process with Mr. Frank and he explained purchasing process all the options that were available and how everything worked and pleasantly we got the car we wanted at an agreeable price and it was an excellent experience. Thank you very much to everybody and Mr. Nate you did a ... Read More DealerRater - Sep 1, 2026
Anthony was a pleasure to deal with, nothing was too much trouble. From walking through the door to driving off in my new car everything was smooth, no pressure and so much better than previous experiences with other dealerships.
Again, Stef and Sam along with the entire crew are the absolute best service dealership from Miami to Tampa! Not enough great things to say
Vann and the team at Lexus Fort Myers are always professional, courteous and quick to communicate and resolve any issues at a fair and reasonable price.
We showed up 15 minutes early for a 1 pm appointment. Got the car back at 4:30 after they changed 1 tire and rotated all. And they checked the electrical system. Long time for what was accomplished.
Very professional and responded to all my questions. Respectful knowledgeable would recommend Lexus to everyone
Wow! Service reminded me of a covered agreement item that i did not recall. HUGE!🏆
Great deal for oil changes Benjamin service technician was very helpful and fast. Loaner was much appreciated
Excellent and very efficient! I was able to get the schedule that works for me.
Tops in salespeople with excellent service. Customer satisfaction top priority with great inventory. Loaner vehicle if needed.
Very professional, knowledgeable and courteous staff. I was in and out in a very reasonable as Mount of time. Great experience.
Steve was amazing and very personable! I see us as friends for life! I will shoe here again!
Professional and courteous staff. Service personnel keep you up to date with timing and needs. Not pushy. Very helpful.
Service has always been excellent. Lexus Customer Service staff never disappoints. It is always a pleasure to stop in for service, or shopping.