Customer Testimonials
Dan washad nice snacks and lunch very through and got us out quickly. Waiting area was clean and lunch. Thanks
Lexus of Fort Myers is a premier automobile dealership that truly values its customers. Their commitment begins with the sale and continues through servicing; providing professional and honest advice; and ensuring the next vehicle purchased is exactly what you want. The treatment and amenities afforded customers are exemplary. I recently had my car serviced and was welcomed by the staff and kept apprised of progress by Benjamin (service advisor) and Anthony (service tech).
My advisor is Vann. He was excellent. He kept me posted on the status of my car all while it was being serviced.
Excellent customer service! Dale was very helpful and knowledgeable about the car that we like.
Paul greets me warmly on the service drive. Dan IS THE MAN. Is the ultimate professional. He is trustworthy and reliable. He creates time to catch up, even though he is in high demand as a service consultant. Sam always reaches out and shares a cheerful hi!
My Service Mgr., Dan is always courteous and keeps me informed of every detail. My only negative today is that I was there 3 hours
I have serviced my cars at Lexus of Fort Myers for many years. The service has been excellent. Working with Dan Huffman has been. a great experience.
Franky Gomez was very pleasant and great to work with. It made for a nice car buying experience.
Comfortable service with a staff that’s interested in fulfilling the needs of its customers
Great experience with attentive organized support in purchasing new hybrid Lexus from sales, tech & finance.
I have been buying or purchasing from this Lexus dealership for 14 years. Lexus of Fort Myers is the best.
Always an easy time at Lexus of fort Myers when I need to have a service or maintenance done on my car. Staff is super friendly and quick to attend to me. They never try to upsell anything if it’s not needed and that’s something I really appreciate. My service advisor Benjamin was professional and kind along with the Service manager Sam, he is always making sure customers are taken care of. 10/10 as always!
Service was great as always. Had a loaner car, but my service was complete before I even made it home! Sarah rocks!!
Terry was extremely pleasant and great to work with! Made for a great car buying experience
Scanlon Lexus does a good job selling and keeping cars on the road. The website is a bit wonky, but the personnel who work there more than make up for it. Shout out to my service consultant Daniel Hoffman who did a great job in keeping the 40K mile appointment going smoothly and efficiently. Been with Scanlon since I’ve moved to Florida and am happy with my choice.
Treated well and answered any questions. I used them for a number of years and extremely satisfied.
I enjoy the positive attitude everyone at my Lexus from the time I arrive and then drive away confident that I have received superb treatment.
From initial purchase to today, the sales and service team have provided outstanding, timely support.
As always, the staff at Lexus of Fort Myers was excellent….extremely courteous, very helpful, and very professional. I especially want to thank and compliment Angel for the wisdom and advice he gave me about my 2022 Lexus. He came back after already leaving the dealership to assist me in activating the remote features of my car..He really is an angel to me.
love lexus of ft myers. Vann my service representative was wonderful today. i am lexus for life. thanks guys. i mean what could be nicer than having your coffee and reading a good book while your car gets taken care of. wonderful as always. e spreckelmeier😊
Vann my service agent was very good, he resolved a problem with my voice texting, I had previously pointed out during other services and the problem was never resolved. Vann was constantly in touch throughout the process.
Always great service. My rep, Steph, is always so helpful, courtesy and friendly. She goes above and beyond to find out what may be under warranty (others haven’t done that for me in the past), and is such a joy to work with. The car is well taken care of by the service team, and even the guys that help you when you arrive are kind and professional! Great job!
Great service department and easy check in Benjamin was very helpful and professional The whole experience was enjoyable.
Rep was knowledgeable and courteous. Will be back.wish pricing was lower seemed extreme for a bug to be troubleshot and updated.
They are very polite and organized. The workers are never rushed. Customers enjoy snacks while waiting.
Just the best. Had a little issue which was resolved immediately. Sam is the best manager and John was amazing. Everyone was kind professional and helped me every step of the way. I would recommend them highly.
First Tried W/ Good Experience!! Working On The New GX 550 With Mr. Dale Harrell What’s The Gentle Consultant !!! Drive Off The Lots In Fewer Hours🙂🙂 Good Work Mr. Dale Kindly, Duy & Kim Ng.
The people there are amazing I’m not happy with some Lexus policies but the personnel there are incredible professional
Based on this new “premium” tires policy every time that I get a nail in them I have to pay 400 dollars and on top of that there is not spare tire or replacement kit on the car. I don’t understand that at all. Really disappointed
The experience at Lexus of Fort Myers is always pleasant!! I must say Dan Hoffman make sure of that!!
Dan Hoffman is the best of the best! Consistently excellent, courteous and friendly service for many years.
This dealership was wonderful to buy a Lexus from, very friendly and knowledgeable. I would recommend this this dealership for your next purchase.
Efficient, honest, quality service. Appreciate Dan Hoffman’s thoroughness as my battery replacement was covered by warranty. Answered my questions honestly (& patiently). Also a comfortable lounge to wait for my car.
Very clean, service repair is excellent, service mgr and the service employees were excellent the woman at the refreshment center was also excellent.. your sales staff very good.. my rating is a A .. I hope the dealership will always be that way
My appointment was on time and the work was done promptly. The waiting room was comfortable.
Excellent experience at Lexus of Fort Myers. Josue Felipe Colon Rivera was professional, patient, knowledgeable, and extremely helpful throughout the process. He made everything smooth, answered all my questions, and provided outstanding customer service. I truly appreciated the no-pressure environment and would highly recommend both him and the dealership to anyone looking for a vehicle.
I have been buy and maintaining vehicles for over 20 years. They consistently try to exceed my expectations: always professional, knowledgeable, and fair. Aways a great experience dealing with them
I really like this service dept. Sarah Goss is a really great service advisor. New loaner car, work done as promised, ahead of schedule, my second such experience, well done.
Very professional, there was a delay with the dealership receiving correct part to enable them to repair the car, so without hesitation I was offer a loaner. A very Positive experience.
Easy to work with. Service rep was very thorough. car was picked up on time and returned at the designated time.
As soon as you walked in the door the service was impeccable. From Jason to Dale to Seth to Matthew. All very well capable of filling our needs and answering our questions.
They are very efficient and care about there customers…our sales rep. was great and timely
Staff was extremely friendy, welcoming, & knowledgeable. Service techs keeps customer informed & if problem is found, they offer solution.
Friendly person meeting me in drive through…busy day at dealership, so took longer than expected…..could have better snacks and soft drinks
Very friendly, competent and professional. It was pleasant to wait in the facility and would recommend them to anyone.
Great service experience. Everyone was friendly as always and the wait time was very minimal.
Very professional. He kept me informed every step of the way. His knowledge of the problem was very helpful
Michael Did a great job managing my expectations! Well done! The waiting area was clean and comfortable.
Every time I come here to get my car serviced, I am greeted so pleasantly and I’m treated with Such courtesy and respect. All the employees are efficient and knowledgeable and easy to work with and I always leave as a satisfied customer!
We were seen promptly , treated courteously provided a courtesy car and notified what services were provided and what they cost. Couldn’t ask for a better experience. Denis went above and beyond.
Ethan provided great service as always. My vehicle was completed in the time requested. I would recommend Ethan as a service advisor.
All the staff that I dealt with were very knowledgeable, professional, polite and provided accurate information and follow up.
Van Salter is my contact for service. Van is very knowledgeable, well organized and extremely polite. He is an excellent representative of the Lexus service department!
This is the second car I have purchased in service exclusively at this dealership over the last twenty two years. Den hoffman has been my service advisor for the last few years, with great service and great advice.
We had a good experience, really liked Terry, our salesman, very easy to deal with
They were professional nonpushy and very organized. They had a great selection of cars with low miles
Excellent and very attentive service. Quick check ins and check outs. Never pushing extra services not needed.
Service associate was professional and courteous. My car was serviced in a timely manner and on time.
I bought my Lexus NX200t off the showroom floor in 2015. I was given free lifetime oil changes and I’ve never been disappointed!! Service is first class; I feel very rich even though I’m not!!
We trust this group to perform quality work at a reasonable cost without a great deal of “upselling.” Our contact, Stef, is very professional and so pleasant.
Came in early and they saw me right away so I got my car in early than my appointment. Regular service, cleaned the car.
Purchased 2026 RX350h and we are happy with the fairness of the final deal made and very pleased with the vehicle itself. Extremely impressed with the knowledge, professionalism and cordiality of the salesperson, the expertise of the finance and technical personnel, and the overall customer-based values of the dealership as demonstrated throughout the purchase process.
Service was great, they check out n guy is a perfect people person, sorry I forgot his name, and the service writer Steve did a great job, it was a pleasant experience! Thank you!
Service was extremely efficient, friendly, and thorough. The advisor, Denis Iraheta, was very knowledgeable, and helpful.
Fast friendly service! Nice waiting area with food, snack and drinks available! Also WIFI available.
Service is above and beyond expectations. Vann is the best, courteous, helpful and always service minded. The reason why this is my second Lexus is the team in Sales, and Service are really top notch.
Professional and efficient team. Dan Hoffman has been our service advisor for years and I can't say enough great things about him. Very please with new ownership, Group One. Truly show that they care about their customers.
Prompt, courteous and great service. Comfortable waiting area. Every staffemwber I've dealt with has been great. My service advisor Dan was wonderful
Very professional. Worthy of the Lexus brand. Appreciate their efforts. Would greatly recommend them to others.
Excellent customer service and very accommodating. Highly recommend and fortunate to have them in Ft Myers.
Made an appointment for an oil change. Pretty simple. Took over two hours Not except able to me when an appointment was made
Great my service representative is Dan Hoffman explained what needed to be serviced on my RX-350. How long it would take he was right on! He was excellent. Always helpful explaining the work in detail “Good Employee “ Michael Coluni
Dan Hoffman is awesome. Thorough with handling our visit. Always well prepared and explains everything… making sure nothing is overlooked. We hope he never leaves. The dealership itself is run very professionally. All employees say hello and smile … something lacking in many businesses. We always feel appreciated when we leave.
Everyone was kind and attentive. Great orientation to our new Lexus. We appreciate the low pressure at the closing.
I took my car for the 20,000 mile service. Steve Lasker, my service advisor, kept me informed throughout the process. The car was ready to pick up much quicker than expected and was even washed - thanks Steve!
Drew and Susan are truly the reason we keep coming back to this dealership. From start to finish, they consistently go above and beyond to make the entire experience smooth, stress-free, and genuinely enjoyable. Their professionalism, knowledge, and attention to detail set them apart, but what really makes a difference is how much they care about their customers.
Came in from out of state and it was time for an oil change. I had a wonderful time there. Everyone is really professional. The work was completed and a timely passion. The customer lounge was very inviting, especially for the free coffee.lol .
Excellent service and comfortable waiting area. Always satisfied with the service. Michael provided great customer service.
Steven Lasker was was very good and explained everything in detail. You can tell he likes his job
I am a returning customer that drove 13 hours from TN to come back to Lexus of Fort Myers! Susann in the finance office is the ABSOLUTE BEST in the business! She took great care of me 4 years ago and took great care of me this time around. I will definitely be back for another Lexus for my next car! Robson, my Salesman was awesome as well!
Very timely and comfortable surroundings with pleasant and helpful staff making my stay very pleasant
Attractive floor with nice young sales leaders to work with. Very courteous and aware of your feelings and comfort. Negatively, the sales process took absolutely way too long; painfully long.
Being in the car business myself, I can say this was a great five-star experience.
After a very frustrating time at a Lexus dealership in Naples—where the extra fees were $3K more for a new GX I decided to make a call to Fort Myers.
Jake answered on the first ring at Lexus of Fort Myers, and the difference was immediate. He told us he had the same vehicle coming in and, most importantly, that there would be no ridiculous add-ons. We committed right away, and he was fantastic throughout the entire process, keeping us updated and informed every ... Read More DealerRater - May 1, 2026
Your dealership is top notch wonderful customer service very nice people and gets my car in and out as soon as possible fairly happy with your dealership
Lexus of Fort Myers is both friendly and efficient. On this trip I leased a 2026 NX350. Wagner Brenes, my salesman is “the best.” I also have all of my service at the dealership. For service I have scheduled with Dan Hoffman for many years.
Disappointing service call.
Dan was confused because he had 2 Smiths back to back so he never called me to check in.
Denis kindly stepped in and got me checked in. He was great!👍
The updates on my cell phone were not consistent. One said my car was in the 3rd step, then 10 minutes later, it said I had only checked in.
After over 90 minutes, I went back to the desk and was told, “Oh, it says it’s done.”
When I got into the car, the plastic was still on the seat and the paper was still on the floor, ... Read More DealerRater - Apr 30, 2026
Friendly professional staff, ready willing,, and able to serve your needs. Service or sales...you won't be disappointed
Service department is a wonderful group of people, everyone is very friendly and professional. I will return for my next service.
Service here is exceptional! Shout out to Sam and Steph! Everyone is so pleasant! They work with me and help keep me going with my busy schedule!
The service dept “van” was very professional and worked hard to meet and exceed our expectations the service manager “Sam” is exactly who every company have to be customer facing. He is the reason we will keep buying Lexus brand
My service representative Steph listened carefully to my issues and resolved them all for me.
The Scheduling, loaner car, service quality annd advisor support are all reliable and of high quality.
First service visit since dealership traded hands. (Scanlon to Lexus of FM) and not a good outcome. People there were great however the service preformed needed improvement. Received oil change & tire rotation at cost & 30 point check as part of service. Drove car home & woke up next morning to huge oil leak on garage floor! Yikes! Called dealer & scheduled revisit to correct problem. (Loose gasket around oil filter.) Aaron, service director handled the revisit and problem was corrected. Changing oil is pretty standard procedure so we were puzzled as to why this would happen. Again, people were ... Read More DealerRater - Apr 28, 2026
Dan was great, but 2 hours for an oil change was not. Can you speed it up?
Everyone is super friendly and welcoming. Everything was taken care of quickly and efficiently. We are very happy with the service. Thank you!
Mike was great, my service appointment was much easier than anticipated.He was very efficient and helpful!
ETHAN SINGH, thank you for your professionalism! You we're not my Service Tech but your customer service was exceptional to close out my invoice. Thank you for acknowledging me the moment I walked in. For all my future appointments will be definitely request, Ethan!
Very professional and friendly service. Valet service was on time and a very good loner car was provided
Great experience. Aaron and Mike were very helpful! The entire process of service and 4 new tires was very easy and went smoothly. The loaner car was definitely a lifesaver as well.
Fantastic! Brie, Josue, and Frank were wonderful. Greatly appreciate them working with us to make my birthday present so special. Love my new RX350 SUV.
