Customer Testimonials
Ethan provided excellent service and follow up. The video sent by technician was great information to let us know what we needed.
Great service! Excellent service writer! Keeping me informed and letting me know progress all the while my vehicle was in service!
Excellent Service department. Dan Hoffman is my go to service writer. He is honest and a pleasure to work with. The quality of workmanship is excellent. I never have a problem with this Lexus dealership
Front the moment I entered the friendly greetings to the helpful workers (Steph & Ethan) I was very satisfied with the whole experience. Even the waiting room coffee lady was great !!! And the complimentary free car wash was a very much appreciated. Definitely will be coming back for all my lexus service needs
Steph is so knowledgeable & pleasant to Work with. I came in without a appointment & was given a loaner car while mine was worked on.
I have never been disappointed when I stop in to Lexus of Fort Myers. They are always looking out for my best interests and go above and beyond! Kudos to Dan Hoffman who’s been my service advisor for at least 20 years!
New Management shows they improved service customer service. Happy going to do my service in Ft.Myers.
Sarah the rep and Eddie the technician did an excellent job! While under Scanlon, I took my car in for air conditioner repair with no success. Evidently, the techs were too lazy to find out the issue. Yesterday, I mentioned to Sarah that my husband thought it was the door vents on the air conditioner that only sometimes blew air. Eddie, the technician checked the air conditioner vent doors and replaced them! There was no sales pressure and their excellence in service has changed my mind on future service.
Outstanding sales and maintenance depts. very friendly and courteous. Great follow up. Gary Behnken and Ben were great
Customer service is excellent in the service department. Service advisors are courteous and the waiting area is very accommodating. I have always been very satisfied with my service appointments and appreciate the complimentary car wash!
I always have a good experience there. And Vann is my go to. Very excellent service. Really appreciate him
Courtesy was great from start to finish. Great updates while the car was being serviced. Well done!!
Service was great as always. Steve was so wonderful, knowledgeable , kind and professional. Following up on service and process was very helpful as well. Thank you for a great experience.
Sarah did an outstanding job orchestrating my recall. She was very timely and professional in processing my SUV.
I did not have a service appointment but had a tire losing air. They handled my problem quickly and to my satisfaction
I asked specifically for photos and gave instructions, both of which were simple and not completed.
Great service and great work! As usual, you do great work, we keep coming back! Thank you very much. 👍👍
Your service department and Dan Hoffman are spectacular. Wonderful experience every visit. I come a very long way and he is so efficient. Thank you
The Lexus of Fort Myers has excellent service and comprehensive assessment of the car in general. The staff are cordial and accommodating with many perks in the waiting area for customers to enjoy. Also, a special thank you to Sarah who always takes great care to ensure all my needs are met and questions answered. She goes above and beyond, Bravo Sarah.
Fantastic service manager and staff! Makes me feel I am a valued customer! Great dealership!
Dan Hoffman is the best in the service department. The other service guys lied to me over charged me. Dan was honest and kept me informed as to what the problems were and the length of time it will take and the cost.
Daniel Hoffman has always made my experience perfect. This is my 5th Lexus and my 3rd year with Daniel. Always pleasant with exceptional service.
First time visiting Lexus of Fort Myers since it was bought from Scanlon. Was anticipating some problems, but everything went smoothly for a 20k service. Will definitely return!
I bought my car last year 2025 and my Salesman was absolutely the best salesman that I’ve ever worked with in my live (Michael D). Sarah in service has been very helpful each time I went back for services. Mike was my latest service consultant and he was also very helpful and friendly with all of the information that was given to me. Everyone at that location is very friendly and attentive to their customers.
My experience with lexus of ft Myers was great. My salesman Anthony was a pleasure too work with he was patient and he listened and that was the main reason I purchased the car.
I go here because of their exceptional service . I usually ask for Steff , she is great. Explains everything to me . They are quick .
Sarah was diligent and committed in service. She was a professional and very knowledgeable. Good visit.
Stef was great. The whole experience was flawless and didn't take long at all.
I am always pleased with the service at Lexus.. My customer service Rep. Dan Hoffman has been helpful for the needs of my car.
Sarah Goss was excellent to work with. Explained the whole process, then notified me when my car was ready.
I always feel like a valued customer when I bring my car to Lexus of Fort Myers. Everyone I encounter is helpful and courteous. Dan Hoffman is my service advisor and I have confidence in him and the service department to keep my Lexus properly maintained.
When I go to Lexus of Fort Myers, I always feel like I am a valued customer. Everyone I encounter is helpful and respectful. I have confidence in the service advisor, Dan Hoffman, and rely on him and Lexus of Fort Myers to keep my Lexus well maintained.
The Lexus of Ft. Myers service began with my Service Advisor, Dan Hoffman, who was extremely courteous, and provided me and my wife with an efficient write up and explanation of all the requested services and pricing, as well as a loaner, since the service duration was expected to be lengthy. We received periodic updates on the service status as well as the results of the vehicle inspection, and was notified when the car was washed and ready for pickup. The checkout and payment process was easy and efficient. All in all you couldn’t have wanted a better service ... Read More DealerRater - Jul 28, 2026
Vehicle picked up a nail in the passenger rear tire made an appt on app . Vehicle was taken in a timely manner tire was cover under wheel and wheel program no charge for replacement.
I am very pleased with Lexus of Ft Myers service dept. Sarah Goss is the best, she is so kind and considerate and easy to talk to. I totally trust Lexus of Ft Myers to take care of my service needs. Keep up the great work!!!
Great treatment from my scheduling call to completion of my service. Ben did a great job briefing me on the 30,000 mile service and he kept me informed online during my service. Special appreciation to Janet for showing me how many technical issues perform, plus showing me how many functions are activated and operated.
Professional, courteous, attentive to our needs as well as our wants but most importantly, listen to our concerns about ability to pay.
Every person was a professional at there position, no game playing. Give the best price in the shortest time possible..If I walk. Brought RX350 .
What an amazing customer experience you receive at this dealership. From the moment you pull in, to getting your keys after everything is done. It’s rare you feel a business really cares about you these days, and I felt like my business mattered to them. Ethan treated me like a family member and I will be back for my next service to see him!!
My experience at Fort Myers Lexus could not have been better. They do everything possible to help the customer. Absolutely first class.
Quickly welcomed upon arrival. Service advisor was friendly and personable. She quickly assessed my needs and processed the service order. Waiting area comfortable. Time for service seemed a little lengthy for the work completed. Advisor efficiently processed my service invoice. As always, pleased with my total interaction with Lexus.
Service is everything to me. Dan Hoffman makes it easy. He works around my schedule every time.
Excellent and prompt service.for your vehicle. You are warmly welcomed to the dealership and kept abreast of the status of what the tech is doing to your car via a friendly video.
Brought my car in for 70K service. Had an awesome experience from the moment I drove in to the time I left the place. Always a pleasurable experience dealing with the Lexus of Fort Myers service crew, especially with Benjamin Brewster!
Vann Salter is the best at setting expectations, explaining things and not trying to sell me something I don’t need at Lexus. It’s always a pleasure to get my car serviced there.
From entry to pick up a 5 star dealership. Completed i 1 day with excellence. Thankyou Steph
as usual Steven in customer service was fantastic to work with…five out of five stars. Always a pleasure working with him.
Service representative was great. Friendly staff. Beautiful showroom. Lounge area very comfortable. Vehicle was serviced in a short amount of time.
Very professional very professional very professional very professional very professional very professional very professional professional
Excellent experience, Anthony took great care of us. Never felt pressured to purchase. Car was immaculate , the process was seamless
I’ve been a loyal customer of this dealership for over 15 years, and experiences like this are exactly why I keep coming back.
Drew, my sales consultant, was absolutely outstanding. He was knowledgeable, patient, and truly listened to what I was looking for. At no point did I feel pressured—he made the entire process enjoyable and ensured I found the perfect vehicle.
Susann in Finance was equally exceptional. She made the financing process seamless, took the time to explain everything clearly, and made sure I was comfortable with every decision. Her professionalism and friendly approach turned what can often ... Read More DealerRater - Jul 15, 2026
My service visit was very efficient. The Lexus service Rep Sarah was friendly, helpful and knowledgeable. Matt who helped me with technical assistance was also friendly and helpful
My appointment was first thing Monday morning how nice it was to be greeted by smiling faces and "Good Mornings" from every person. Ethan took care of me today, and he was so pleasant and accommodating to my needs, along with Frank. I actually am looking forward to whenever my next service is due. Behind the name Lexus are people, and the ones you deal with can make or break your experience, and each person I have interacted with so far at Fort Myers all receive my highest rating available due to their care and professionalism. Lord bless ... Read More DealerRater - Jul 13, 2026
I took my 2026 Lexus in for its first oil change. It was a great experience and reminded me why I love buying from Lexus of Fort Myers. Michael Munoz was my point of contact. He is personable and professional. Thank you Mike for the care and attention you gave.
If you are looking for a great service for your car, Lexus of Fort Myers is the place. This was my second time with the advisor Ben. I was very pleased with his service. He is very knowledgeable, attentive and kind.
The customer service is outstanding. They really seem to care. I spoke with three people and none was a technician. I also like the short video the service tech sent me.
Sarah Goss is a professional, polite, pleasant and informative service person . Kept informed of the service requirements and the progress of the service appointment. Appreciated the use of electronic communication and billing as well.
I am very pleased with the service we get , everyone is very attentive. Van is our service rep .. his wonderful very attentive to make sure we satisfied with everything ! Thank you, Van Ethel Wouralis
My 5 star rating applies solely to customer service, excluding sales. Professional, thorough and timely in communications.
Very good service. Dan my service advisor does an exceptional job. Waiting area is very comfortable,overall always a good experience while waiting for y car.
Always a wonderful experience to get service on my vehicle at fort Myers Lexus! The dealership is clean, everyone is so helpful and friendly and communicative and service always done quickly.
All the people are polite, very helpful and professional i recommend, I love my car
I will not come back for any reason I will not come back bye byr
Have had the benefit of 25 yrs plus of service of Lexus vehicles purchased there and elsewhere. Outstanding service response and performance consistently over that period. Good fortune to have Dan Hoffman as advisor. Added value of advice with every visit. Naples Resident.
Lexus made sure my repair was done right. Even though it was not fixed the first time and needed two more visits, they made it right. They were very accommodating and apologetic it wasn’t fixed the first time. I am very pleased with the end result.
It was absolutely proactive. The service maintenance took less than the targeted time to get done. Thank you so much to the technician and to my service advisor Ethan!
The service department of this dealership is well represented by Ethan Singh who was very professional and courteous when I went in today when a sudden issue with my vehicle arose. The service department was able to make the repair and in a very timely manner. Kudos to the service department.
Buying a car can be stressful, but working with John made the entire experience easy and enjoyable. Three years ago, he helped me purchase my very first car, and because of the excellent service I received, I didn’t hesitate to come back when it was time for my next vehicle.
Once again, he was knowledgeable, patient, honest, and never made me feel pressured. He took the time to answer all of my questions and made sure I found the perfect car for my needs. It’s rare to find someone you trust with such an important purchase, and that’... Read More DealerRater - Jul 1, 2026
My husband and I had an excellent experience at this dealership. Julio and Wagner provided exceptional service from start to finish. They were professional, friendly, patient, and attentive to every detail. They answered all of our questions and made sure our lease process was clear, smooth, and hassle-free. They made us feel valued as customers, and we never felt pressured at any point. We are extremely pleased with both our lease experience and the outstanding customer service we received. We would gladly do business with them again and highly recommend Julio and Wagner to anyone looking for a first-class dealership ... Read More DealerRater - Jul 1, 2026
The people at this dealership are kind and professional. I am greeted by Stef Carnell. This means that I will be treated professionally and thoroughly in the highest regard.
Great service, easy to work with very accommodating. Price was good as well as trade in value. Would recommend
My service advisor Vann Salter was amazing. My car was ready quicker than anticipated. Great customer service.
Todo el personal fue muy amable, profesional y atento. Respondieron mis preguntas con paciencia y me hicieron sentir muy bien atendida. ¡Muchas gracias por el excelente servicio!
Dan washad nice snacks and lunch very through and got us out quickly. Waiting area was clean and lunch. Thanks
Lexus of Fort Myers is a premier automobile dealership that truly values its customers. Their commitment begins with the sale and continues through servicing; providing professional and honest advice; and ensuring the next vehicle purchased is exactly what you want. The treatment and amenities afforded customers are exemplary. I recently had my car serviced and was welcomed by the staff and kept apprised of progress by Benjamin (service advisor) and Anthony (service tech).
My advisor is Vann. He was excellent. He kept me posted on the status of my car all while it was being serviced.
Excellent customer service! Dale was very helpful and knowledgeable about the car that we like.
Paul greets me warmly on the service drive. Dan IS THE MAN. Is the ultimate professional. He is trustworthy and reliable. He creates time to catch up, even though he is in high demand as a service consultant. Sam always reaches out and shares a cheerful hi!
My Service Mgr., Dan is always courteous and keeps me informed of every detail. My only negative today is that I was there 3 hours
I have serviced my cars at Lexus of Fort Myers for many years. The service has been excellent. Working with Dan Huffman has been. a great experience.
Franky Gomez was very pleasant and great to work with. It made for a nice car buying experience.
Comfortable service with a staff that’s interested in fulfilling the needs of its customers
Great experience with attentive organized support in purchasing new hybrid Lexus from sales, tech & finance.
I have been buying or purchasing from this Lexus dealership for 14 years. Lexus of Fort Myers is the best.
Always an easy time at Lexus of fort Myers when I need to have a service or maintenance done on my car. Staff is super friendly and quick to attend to me. They never try to upsell anything if it’s not needed and that’s something I really appreciate. My service advisor Benjamin was professional and kind along with the Service manager Sam, he is always making sure customers are taken care of. 10/10 as always!
Service was great as always. Had a loaner car, but my service was complete before I even made it home! Sarah rocks!!
Terry was extremely pleasant and great to work with! Made for a great car buying experience
Scanlon Lexus does a good job selling and keeping cars on the road. The website is a bit wonky, but the personnel who work there more than make up for it. Shout out to my service consultant Daniel Hoffman who did a great job in keeping the 40K mile appointment going smoothly and efficiently. Been with Scanlon since I’ve moved to Florida and am happy with my choice.
Treated well and answered any questions. I used them for a number of years and extremely satisfied.
I enjoy the positive attitude everyone at my Lexus from the time I arrive and then drive away confident that I have received superb treatment.
From initial purchase to today, the sales and service team have provided outstanding, timely support.
As always, the staff at Lexus of Fort Myers was excellent….extremely courteous, very helpful, and very professional. I especially want to thank and compliment Angel for the wisdom and advice he gave me about my 2022 Lexus. He came back after already leaving the dealership to assist me in activating the remote features of my car..He really is an angel to me.
love lexus of ft myers. Vann my service representative was wonderful today. i am lexus for life. thanks guys. i mean what could be nicer than having your coffee and reading a good book while your car gets taken care of. wonderful as always. e spreckelmeier😊
Vann my service agent was very good, he resolved a problem with my voice texting, I had previously pointed out during other services and the problem was never resolved. Vann was constantly in touch throughout the process.
Always great service. My rep, Steph, is always so helpful, courtesy and friendly. She goes above and beyond to find out what may be under warranty (others haven’t done that for me in the past), and is such a joy to work with. The car is well taken care of by the service team, and even the guys that help you when you arrive are kind and professional! Great job!
Great service department and easy check in Benjamin was very helpful and professional The whole experience was enjoyable.
Rep was knowledgeable and courteous. Will be back.wish pricing was lower seemed extreme for a bug to be troubleshot and updated.
They are very polite and organized. The workers are never rushed. Customers enjoy snacks while waiting.
Just the best. Had a little issue which was resolved immediately. Sam is the best manager and John was amazing. Everyone was kind professional and helped me every step of the way. I would recommend them highly.
First Tried W/ Good Experience!! Working On The New GX 550 With Mr. Dale Harrell What’s The Gentle Consultant !!! Drive Off The Lots In Fewer Hours🙂🙂 Good Work Mr. Dale Kindly, Duy & Kim Ng.
